Staffed by knowledgeable professionals, the Gorilla Service Desk team is your frontline support hub. As a central point of contact, offering timely resolution of problems, troubleshooting assistance, and guidance on utilising your technology ecosystem effectively. This contributes significantly to maintaining productivity and efficiency across your organisation’s IT infrastructure.

The unfortunate truth is an internet connection makes your organisation a potential target for a cyber security breach. The team at Gorilla have been taking care of cyber security for small to medium organisations for over 20 years. The increasing complexity and frequency of these threats makes it vital to invest in threat detection, prevention, and response strategies to protect your sensitive data, maintain business continuity and preserve the trust of your customers. We know how to identify and mitigate potential risks and in the event of a breach, our response and recovery efforts minimise damage and help restore normal operations swiftly.

Gorilla was at the forefront of email communications technologies in New Zealand in the 1990’s. We’re still there now, implementing and providing ongoing support for secure, reliable email solutions, including on premise, hosted exchanges and in the cloud. But business communication has become more complicated than email inboxes. Real-time messaging, file sharing, video conferencing and project collaboration are the new normal and Gorilla’s team are experienced in implementing and managing modern, collaborative communication platforms that keep your team connected.

Gorilla can streamline the acquisition of hardware, software, and services necessary for your organisation. We can assist you with vendor selection, negotiation, and contract management to ensure cost-effectiveness and quality when it comes to expanding or augmenting your existing ecosystem.

Gorilla’s tailored AI integrations will help your organisation optimise processes, enhance decision-making, and drive innovation. From initial assessments and strategic development to implementation and ongoing support, we can guide you through every stage of the AI integration process.

As a technology partner, Gorilla prides ourselves on helping you reduce risk. The area of Business Continuity Planning (BCP) is an often forgotten piece of work as organisations grow in size and in their reliance on technology. We can manage the process of developing a formal BCP that suits your organisation and we then provide ongoing support, ensuring technical tasks such as disaster recovery trials are completed regularly.

The right Software Asset Management (SAM) solution streamlines your IT operations. Effective SAM processes ensure that your software investments align seamlessly with your business objectives. Gorilla can help turn your SAM processes into a strategic asset by interpreting and providing valuable insights into software utilisation trends, enabling you to make informed choices about future investments and software renewals.

The Gorilla team are experts in proactive processes across Mac, PC, server and cloud systems, preventing technological issues instead of just reacting to them. These well established processes reduce downtime and the resulting lost productivity. In addition to this core hardware we also maintain iOS and Android devices with the same proactive, preventative approach.

Gorilla is experienced with maximising your technology ecosystem with smart applications of both physical and virtual solutions. By layering your physical hardware with virtualised environments you’ll feel the benefits of easier management, rapid provisioning of resources and improved disaster recovery capabilities. Virtual infrastructure enables you to optimise your IT resources, reducing cost and risk, while allowing you to adapt more quickly to changing business needs.

Our Digital Literacy and Security training equips participants with essential skills needed to navigate modern technology confidently and effectively. From basic computer skills to understanding cybersecurity best practices and leveraging productivity tools, participants emerge with greater ability to harness digital tools for communication, collaboration, research, and problem-solving.

Embarking on a system migration journey with Gorilla promises transformative benefits for your organisation’s digital infrastructure. Our expertise ensures a seamless transition from legacy systems to modern, scalable, and efficient platforms, tailored to meet your specific business needs. Our meticulous planning and execution minimises downtime and mitigates risk, safeguarding your data and maintaining business continuity throughout the process.

Gorilla brings a wealth of experience and specialised skills ensuring the seamless implementation of projects for your organisation. From initial consultation and planning to meticulous execution and post-implementation support, we guide you through every step of the process, ensuring minimal disruption to your operations and maximum return on investment.

Gorilla will work with you to develop a customised upgrade roadmap that aligns perfectly with your business goals. By partnering with us, you not only future-proof your IT environment but also lay a solid foundation for continued growth and success. From enhancing performance and scalability to fortifying security measures and optimising user experience, an upgrade project promises comprehensive enhancements that drive efficiency and productivity across your operations.

Whether it’s physically upgrading your network architecture for enhanced connectivity, or transitioning your operations to a cloud-based infrastructure for agility and scalability, Gorilla offers the meticulous planning, seamless execution, and ongoing support required to ensure a smooth experience throughout your infrastructure project.

Moving can be a daunting task at the best of times, but working with Gorilla ensures a smooth and efficient move, minimising downtime and disruptions. Our experienced team handles every aspect of relocating your technology ecosystem, from disassembling and securely packing equipment to reinstalling and testing systems at your new location. You can focus on your core business while we take care of the technical aspects, ensuring a successful move that sets you up for continued success in your new space.

In today’s digital landscape, leveraging the cloud offers unparalleled scalability, flexibility, and cost-effectiveness. Gorilla will help you tailor a strategic pathway to migrating your infrastructure, applications, and data to the cloud seamlessly, ensuring minimal disruption to your operations as well as implementing robust disaster recovery protocols to safeguard your critical data and ensure business continuity in the face of unforeseen events.

Gorilla knows that safeguarding your critical data and ensuring uninterrupted access is paramount. We offer comprehensive solutions including robust backup systems, disaster recovery protocols, and contingency plans to keep your business running with minimal disruption if something does go wrong. We ensure that your data is protected against loss or corruption, while our seamless backup solutions guarantee rapid restoration in the event of an outage or disaster.

Choosing the right tools can empower your staff, driving efficiency, productivity, and innovation. Gorilla’s professional team assesses your organisation’s needs, preferences, and budgetary constraints so that we can recommend hardware and software tailored to your specific requirements.

Good data helps you make great decisions. Gorilla can help you gather valuable insights through data, developing a better understanding of your business, your customers and everything in between. Our tailored approach ensures that you capture and leverage the right data points to drive informed decision-making and strategic planning, unlock hidden opportunities and identify areas for improvement, so you can meet customer demands more effectively.

Gorilla can help you seamlessly connect disparate systems and applications, so you can streamline operations, enhance collaboration, and boost efficiency. Whether it’s integrating your CRM with your accounting software, synchronising inventory management systems, or automating data transfer between platforms, our expert team ensures smooth and hassle-free integration.

Gorilla’s reporting tools can help you transform raw data into clear, visual reports, providing valuable insights into your business performance, customer behaviour, and market trends. With customisable dashboards and intuitive analytics, you can quickly identify opportunities, track key metrics, and make informed decisions for your organisation.

Whether it’s a customer portal for streamlined interactions, an employee portal for efficient HR management, or a vendor portal for streamlined procurement, Gorilla’s bespoke portal solutions empower you to optimise workflows and enhance productivity. With customisable features, intuitive interfaces, and robust security measures, our portal software ensures a user-friendly experience while maintaining data integrity and confidentiality.

Gorilla’s tailored solutions are designed to optimise your workflows, improve efficiency, and drive growth. Business Process Solutions can automate routine tasks and streamline communication and collaboration, empowering you to focus on what matters most; building your business. With user-friendly interfaces and customisable features, our solutions are easy to implement and scale as your business expands.

Gorilla can help you build the bespoke digital environment that brings your business to full fruition. Whether you need a custom CRM, project management platform, or e-commerce solution, we build intuitive and scalable software that evolves with your business, and works for your business. With personalised features, seamless integration, and ensured robust security measures, our platform software empowers you to stay agile in a competitive landscape.

From managing project workflows, to streamlining approval processes to tracking inventory movements, Gorilla software adapts seamlessly to your business needs. Gorilla custom workflow software is designed to enhance productivity, flexibility and scalability as your business expands and your needs change.